How we gather, store and use our customer data
What data we need and how we collect it
Stourbridge Turning & Grinding Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email etc when contact forms are submitted or orders are placed.
Why we need that data
We need to know your basic personal data in order to provide you with communication relating to orders, enquiries or quotes and analysis services in line with this overall contact. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What we’ll do with that data
All the personal data we process is processed by our staff in the UK however for the purposes of IT, hosting and maintenance of this information is located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can requested.
How long we keep that data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. More information on our retention schedule can be requested.
What we would also like to do with that data
We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website.
What are our customers rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).